Support Plus - helping you manage your business
Jane Lavery, Receptionist, Methven Medical Centre
General Practices now have access to Human Resources (HR) and Information Technology (IT) assistance, through Pegasus Health's Support Plus initiative.
Support Plus is a suite of services designed to simplify the running of primary and community care businesses that leverages off the expertise and health sector experience from within Pegasus Health.
Pegasus Health's Director of People and Capability, Margaret Eccleton, says Support Plus was created after members of the Pegasus network were canvassed to identify how Pegasus Health might further support general practice. The response identified the need for assistance in managing certain aspects of their businesses, particularly in the areas of people management and IT support.
Methven Medical Centre was one of the first to start using Support Plus. The team approached Pegasus Health for assistance with employment relations in December 2014. A Support Plus HR professional visited the centre to conduct a review, then provided the team with a report that included recommendations on how to resolve employment relations challenges.
Methven Medical Centre Co-Owner Dr Gayle O'Duffy says one of the recommendations was to hold a communications workshop for staff, which Support Plus was able to facilitate. "They also suggested some training pathways, which we have taken up and have proved to be very useful."
More recently, Methven Medical Centre has used Support Plus to assist with recruiting a new receptionist.
"We told Support Plus what we needed," Gayle says. "It has taken away all the worries we would have otherwise had, such as where and when to advertise, screening applicants and conducting interviews. It's been delightfully effortless on our part."
With a team of dedicated and experienced health sector HR and IT professionals, Support Plus can assist with a range of services including recruitment, HR consultancy, health and safety and employment relations, hosted applications and much more.
Visit www.supportplus.co.nz to find out about these services.
