Busy year for Homecare Medical
Homecare Medical has had another successful year. CEO Andrew Slater says the nationwide social enterprise has its roots in Canterbury and has continued to work with the Canterbury community, central government and regional health care providers to guide and shape new types of health support and services.
“Over the past year we’ve developed and established new services in Canterbury and then been able to roll them out across the rest of the country. Our staff base has also increased over the last year to more than 350,” says Andrew.
Homecare Medical staff work from its Auckland, Wellington, Christchurch and Dunedin contact centres, from their home offices from Kaitaia to Bluff and some staff are based in the St John and Wellington Free Ambulance communications centres.
One of the new initiatives created this year is the national sexual harm helpline - Safe to talk He pai ki te korero, a text, email and live webchat service.
Safe to talk He pai ki te kōrero, provides nationwide 24/7 access to free confidential information and support to people affected by sexual harm in any way. It's for survivors, concerned whānau and people who are worried about their own sexually harmful thoughts or behaviours.
The service was officially launched by the Minister for Social Development, Carmel Sepuloni on Friday 1 June 2018. It went ‘live’ nationally on 16 April 2018 after a successful pilot in Canterbury.
“It can be really hard for people affected by sexual harm to reach out for support. Anyone contacting the Safe to talk helpline can say as little or as much as they like – and they can remain anonymous if they want to. Early feedback from the service has shown being able to remain anonymous or provide only a first name is helping people to feel comfortable with using the service. The online chat function is also proving to be a popular communication method, followed by calls, text messaging and then emails,” says Andrew.
Since going live in April this year more than 1400 people have made contact with Safe to talk (to end of June 2018).
Another new service - etalk, is now available for people living in the wider Canterbury District Health Board region following a successful pilot project for people living in rural Canterbury. etalk is a virtual intervention counselling service offered over the phone that aims to improve access for people to connect with a counsellor. Referrals are made by a patient’s GP through their PHO.
Safe to talk and etalk are just two of the services provided by Homecare Medical.
Find out more here.